Perfex CRM Module Support and Customer Help
Need Perfex CRM module support? Systematica modules extend Perfex CRM. When something does not work, open a ticket and the team that builds the modules will help you. Every Systematica license is valid for 1 year and includes support through our ticket system and free updates through your account. This customer help page shows how to get help, what your license covers and answers to common questions.
How to get Perfex CRM module support
- Open the support page and sign in with the account you used to buy.
- Choose the module you need help with and describe what happened. Add the exact error text and a screenshot if you can.
- Follow the answers in the support page. You also get an email when we reply, and you answer from the support page.
What your support covers
- Help with installing and activating the module you bought
- Questions about how a feature works and how to set it up
- Fixes when a module does not work as described
- Free updates for the module through your account
- Moving your license from one website to another
Custom changes and new modules are paid development work. Use the contact page to ask for a quote.
Customer help at Systematica is simple. Customer help starts with the documentation, continues with a ticket when you need a person, and ends with a fix or a clear answer. Good customer help also means we tell you honestly when a module cannot do what you want.
Before you open a ticket
These checks solve most problems and make customer help faster for everyone:
- Look for your module in the documentation. Most setup steps are explained with screenshots.
- Check that your Perfex CRM version matches the version tested on the product page.
- Open the module’s license screen and check that the license is active for this website.
- Note what you did just before the problem and any message you saw. Include it in the ticket.
Support requests are easiest to solve when they are specific. A ticket that names the module, the Perfex CRM version and the exact message you saw can often be answered in one reply. If your question is about a feature, tell us what you want to achieve and we will show you the way, or tell you honestly if the module does not do it.
Frequently asked questions
How do I install a module after purchase?
After purchase you receive a .zip file. Upload it in Perfex CRM under Setup > Modules > Upload Module, activate it, and enter your license key on the module’s license screen. Each module has a guide in the Perfex CRM documentation.
Are the modules compatible with the latest Perfex CRM version?
Modules are tested on the latest stable Perfex CRM before release. The tested version is written on each product page.
How long does Perfex CRM module support last?
Every license is valid for 1 year and includes support through our ticket system and free updates through your account. Open a ticket from the support page and choose the module you need help with.
Can I request a custom Perfex CRM module?
Yes. We build custom modules for specific business needs, as paid development. Send the details through the contact form.
Can I use a module on more than one Perfex CRM installation?
One license key works on one website. To move a module, deactivate the license on the old site and activate it on the new one. For agency or multi-site licensing, contact us first.
Do you offer refunds?
Because the products are digital, refunds are given only when a module is proven not to work and we cannot fix the problem. The Refund and Returns Policy has the details.
Which payment methods do you accept?
You can pay with credit and debit cards, Apple Pay and Google Pay at checkout, processed securely by Stripe.
Still need customer help?
Open a ticket from your account and the customer help team will pick it up. If you have a question before buying, use the contact page instead.